We at House Of Dolcy hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, then we can help with the exchange only and no cash back returns.
If you are not a hundred percent satisfied with your product for whatsoever reason, simply trace back to your order and choose the exchange option. This must be done within three days of receiving the order. Alternatively, you can also e-mail us on email@example.com and we will be happy to process the exchange for you.
House Of Dolcy offers a simple 3 days exchange request policy to our customers.
The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Following product categories fall under "No Exchange" unless there is an inherent damage issue at the time of delivery due to a miss from our quality team.
- Patola Collection
- Couture Garments
- Discounted Products
Process Of Exchange Request -
- Login to your House Of Dolcy account and place a exchange request.
- Hand over the product to the logistics team member for pick up.
- Once the product is received by us, store credits of exchanged piece amount will be issued that can be used from your House of Dolcy wallet. These credits can be redeemed against any future purchase from our website within 180 days.
Eligibility For Successful Pick-Up -
The product must be sent out from the customers end with the original brand label, article number, un-detached price tag and complete packaging.
Upon examination, the product must be unused, undamaged and in its original condition. It is also vital that the product does not possess any stains, scratches, tears or rips.
House of Dolcy Store Credits -
While placing an order for redemption of your Store Credits or Wallet Points, please know that the credit is available for clothing only.
Custom orders do not accept any Store Credits or Wallet Points.
FOR ANY FURTHER RETURNS RELATED ENQUIRY - firstname.lastname@example.org
Only One time exchange is available